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Cisco Unified Customer Voice Portal Implementation (CVPI)

Duration: 5 Days

Who Should Attend

  • Customers
  • Channel Partners
  • Resellers
  • Employees

Prerequisites

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco  Unified ICM Enterprise
  • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
  • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
  • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures
Course Content

The Cisco Unified Customer Voice Portal Implementation (CVPI) v8.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Course Outline

Module 1: Cisco Unified CVP Technical Overview
Module 2: Cisco Unified CVP Comprehensive
Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Module 4: Cisco Unified CVP VXML Overview
Module 5: Events, Log Files, and Reporting
Module 6: Failover, Diagnostics, and Troubleshooting

Related certificates

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