Ask us

Deploying Cisco Unified Intelligence Center (DUIC)

Duration: 3 Days

Who Should Attend

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Prerequisites

 The knowledge and skills that a learner must have before attending this course are as follows:
  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.
Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

 Course Outline

 The course contains these components.
  • Cisco Unified Intelligence Center Overview
  • Cisco Unified Intelligence Center Installation, Administration and Security
  • Cisco Unified Intelligence Center Reports
  • Cisco Unified Intelligence Center Custom Reporting

Related certificates

Register to training

  • International format: +XX(XXX)XXX-XXXX
Loading

Follow us