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Implementing Cisco Unity Connection (IUC)

Duration: 3 Days
Who Should Attend
  • IT support personnel who are responsible for the implementation and integration of Cisco Unity Connection 8.0 servers
  • Level 2 helpdesk support staff
  • Cisco partners and engineering staff who will be installing and supporting Cisco Unity Connection 8.0 systems
  • Networking staff who would like to upgrade their skill sets to include Cisco Unity Connection voice-mail installation and integration


This course is part of the following certification(s):

  • Cisco Unity Support Specialist


Here are the knowledge and skills that a learner must have before taking this course:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the Cisco Unity Connection system and the various deployment models
  • Describe the process and procedures for installation of the Cisco Unity Connection software
  • Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection
  • Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations
  • Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting

Course Content

Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. The course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 8.x system. This course also includes the Administering Cisco Unity Connection (AUC) course materials as part of the entire course. The IUC course is a three-day course, while the AUC course is two days in length. The AUC Course Administration Guide is provided in a different document. The guide includes the course offering for the three-day course that is specifically designed for Implementing Cisco Unity Connection (IUC) v8.0.

Related certificates

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